FAQS
SHIPPING & DELIVERY
Will My Order Be Packaged Discreetly?
All online PlayDare orders are wrapped and placed in a luxurious black bag. Your order is then placed in an unmarked shipping satchel with no logo or brand name for discreet and private delivery. As always, we attempt to be as discreet as possible.
When Will My Items Be Shipped?
Delivery time frames will depend on your location, as well as the date and time of your order. We will ship orders as fast as possible Monday - Friday.
Where Is My Order?
Once your order has shipped, you will receive an email notification with a tracking number. Be sure to keep an eye on your tracking number. If you wish to view the status and tracking of multiple orders, you can do this from your account login.
Please note:
- Some orders may be shipped from multiple locations, and your items may be delivered on different days.
- When an item is travelling overseas or across state borders, it may take a few days to update on your tracking.
If your expected delivery date has passed, please allow 1-3 business days for tracking updates to occur.
If your order is more than 3 days overdue, please contact the parcel carrier or our Customer Obsessive Team will be happy to investigate for you. Contact Us.
Items Missing From My Order
To ensure a speedy delivery service, we may have sent your items in separate packages. Not to worry, your other items shouldn’t be far behind! To check the tracking of items you’re waiting on, please look for email notifications in your inbox.
If you are unable to find another tracking number, feel free to contact us and we will be happy to assist.
An Item In My Order Appears To Be Damaged
We always do our best to ensure your goodies are packed and prepared carefully however we understand that damage may occur in transit, or otherwise. If you have an item that appears to be broken or faulty, we would love to help make things right.
Please reach out to our Customer Obsessive Team and be sure to include photos of the item(s). This will help us determine the probable cause and work on a speedy solution for you. Contact us.
I Received The Wrong Item In My Order
We’re sorry to hear that you’ve received an incorrect item!
To help amend this issue, please reach out to our Customer Obsessive Team and be sure to include photos of the incorrect item(s). This will help us identify the mix up and find a fast resolution for you. Contact us.
Can I Update My Order Once It Has Been Placed?
Unfortunately, we are unable to change, cancel or edit orders once they have been placed. Please follow our return process if your order is incorrect. Our returns information can be found here.
RETURNS
What Is Your Returns Policy?
It’s okay to change your mind, however, due to the intimate nature of our items, some may not be eligible for return. To check which items can be returned, please visit our Returns & Exchanges Page here.
How Do I Return An Item?
Simply book your return here.
Please use the same email address that you used to purchase your order.
Once we receive your parcel, your return will be processed within 14 business days. Your items must meet the Terms and Conditions in our policy. Please allow additional processing time over sale / holiday periods.
Can I Return Underwear?
To return or exchange any underwear, it must be returned in original condition; unworn, unwashed, and free from marks or stains. We recommend checking over the garment thoroughly and confirming with our Returns & Exchanges Policy.
How Long Will My Return Take?
Keep the details of your tracking number so you can see when it arrives back to us.
Once it has arrived, your return will be processed within 14 business days, provided that the items meet the conditions of the Returns & Exchanges Policy. Please allow additional processing time over sale and holiday periods.
After your exchange/refund has been processed, you will receive an email as confirmation.
PRODUCTS
How Should I Wash My PlayDare Lingerie?
To keep your gorgeous new goodies in their best condition, we suggest gentle hand washing in cold water only. This helps to preserve shimmering foil, delicate lace or trims.
A few extra tips for keeping your lingerie flawless:
- No harsh soaps or chemicals
- Avoid detergents with bleach or ‘oxy-action’
- Don’t rub, wring, or twist
- No ironing or dry cleaning
- Always line dry, preferably in the shade
- Store dark colours separately to avoid colour transfer
Can I apply the discount code to a previous order?
I'm very sorry we can only apply discount codes to orders that were placed within the promotion time. If you ordered within the promotion time and simply forgot the code, we can apply it for you. Feel free to contact us for assistance.
Can I have a replacement for the damaged box?
There is a possibility that the boxes may arrive damaged during shipping, and we are unable to replace or refund them.