Returns & Exchanges

RETURNS

If an item arrived damaged or the wrong item was received, please contact us within 30 days after receiving the item. We will need clear pictures of the issue. Full refunds or a replacements will be given for any mistakes on our part. Some items may need to be returned before we process a refund or replacement.

Product must be in new original condition; unwashed, unworn, no dog/cat hair, no added smells like perfume, deodorant, etc. with all original tags, packaging, and hygiene liners. Items can only be returned within 30 days of receiving the item. Refunds will be in store credit only.

Returns can only be processed after return request is accepted through email at service@play-dare.com. The product bag must be in a shipping bag/envelope or box. We reserve the right to deny refund/exchange if we determine it is not in its original condition. Please note it will take 1-2 weeks to refund after we inspect and accept the returned item.

If we find the product is not in original condition, we will notify the customer that the return has been rejected and the refund cannot be issued. The customer can choose to either:

(For international customers) Have the product shipped back at a shipping cost that will be determined by email
Have the product discarded

If none of the options are chosen within 14 days of notification, the product will be discarded.

For international customers, customers must create their own shipping label using the cheapest shipping method and ship it to the address we send in emails. Please note, the original shipping fee will be deducted from your refund.

The following cannot be returned:

Lingerie and Swimwear – not in their original condition, or with components missing (such as detachable pendants, straps, harnesses or chains).

Please note: Lingerie is considered an intimate item, therefore, if any items are soiled (make-up, fake tan, deodorant or personal stains), we will deem these as unacceptable for return and will post these items back to you.

Hosiery – where one or both hygiene seals have been opened.
Gift Cards – All gift cards are FINAL SALE and cannot be refunded for monetary value. Read full Terms & Conditions here.
Duties & Taxes as well as any associated shipping costs. These cannot be refunded by PlayDare once your order is sent.
Duties and VAT are collected on behalf of the Government therefore it is the Government who would give a refund, if applicable.
Countries tend to have some system refunding Duties and /or VAT but the customer needs to go through the appropriate government agency (usually Customs) and provide the requisite documents.

REFUNDS

If an item arrived damaged or the wrong item was received, please contact us within 30 days after receiving the item. We will need clear pictures of the issue. Full refunds or a replacements will be given for any mistakes on our part. Some items may need to be returned before we process a refund or replacement.

We do not refund or replace stolen or missing packages that have delivered status on the tracking number history. For lost and/or stolen packages, please contact us by service@play-dare.com. Our Customer Service will reach out for further resolution.

If there was a disagreement in the policies, if a chargeback was done, or the policies were not followed, we cannot accept any new orders.

EXCHANGES

At this time, we do not do exchanges. If an item is allowed for a return, it can be returned and a new item can be purchased.